Data Processing Operator Class I – Replacement Full Time – 35 Hours Per Week – Board Office (Technology Department) (S2022-02-400)
Position Description
Reposting: RS2022-03-424
Data Processing Operator Class I – Replacement Full Time – 35 hours per week
Board Office (Technology Department)
Nature of the work
The principal and customary work of an employee in this class of employment consists in assisting computer users and particularly in resolving hardware- or software-related problems as well as installing and configuring computer equipment and software according to standard procedures.
Characteristic functions
The employee in this class of employment installs and configures computers and peripheral equipment; he or she connects computers and equipment and ensures their compatibility. He or she installs computer parts, such as cards, memory modules or network components; configures the equipment; cleans, maintains and carries out minor repairs on the equipment.
He or she installs, configures and upgrades software and in-house programs according to standard procedures. He or she uses utility software, among others, to locate and resolve problems. He or she makes backup copies, copies, compresses or destroys files on various media and transfers data from one workstation or organization to another. He or she uses peripheral equipment, such as a digitizer or a printer particularly for mass productions in the order of priority he or she determines. According to specific instructions, the employee may be required to perform tasks on networks.
He or she provides users with technical assistance, including pertinent information; as needed, makes service calls to repair equipment and software or refers users to qualified personnel or suppliers.
He or she may keep and update the inventory of hardware and software.
He or she may be required to train new data processing operators, class I and to coordinate the work of support staff.
If
need be, he or she performs any other related duty.
Additional Responsibilities:
Service Desk management
Maintain Service Desk
First Responder (Remote Assistance)
Assigning tickets
Prioritizing
Tracking and Observation
Follow-up
Incident, Problem and Project identification
Identify and report New Services
Create a bank of knowledge
Inventory Stock Management
Maintain a dynamic inventory system of stock
Develop processes to maintain stock
*Please note this position will require travel to different schools/centres and therefore the successful candidate must have a valid driver’s license and a vehicle.
Required Qualifications
Hold a Diploma of Vocational Studies in Computing Support or a diploma or an attestation of studies recognized as equivalent by the competent authority, and have two (2) years of pertinent experience.
Additional Requirements:
Must be fluently bilingual speaking and writing in both official languages (English/French)
Working conditions
Salary: $22.36 – $25.00 per hour (based on qualifications and experience)
Start Date: as soon as possible
End Date: April 18, 2023
Application must include:
Resume (including detailed work history and education background)
A cover letter
Professional references
APPLICATIONS MUST BE SUBMITTED THROUGH APPLYTOEDUCATION
https://westernquebec.ca/resources/careers/
by 4:00 p.m. May 2, 2022
Only those candidates chosen for interviews will be contacted.
The Western Quebec School Board is committed to building an educational community with the common purpose to realize the potential of all our students by cultivating a strong corps of support, professional, teaching and administrative excellence. We therefore encourage applications from Indigenous people, as well as from other racialized people groups, persons living with a disability, people of religious faith, and gender minorities.
As an organization, we strive to hire individuals who reflect the communities we serve, and who embody and practice a love of life-long learning, teamwork, and the highest professional ethics. Our efforts to achieve a diverse workforce that contributes to a culturally safe working environment include establishing proactive employment practices to address systemic barriers and removing obstacles to hiring and retaining qualified people.